return & shipping

return & shipping

Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable.

Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase(30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.

Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us!

Shipping

Orders over $150 will automatically have signature requirements and cannot be modified, so please plan accordingly.

Please allow 24-48 hrs for processing time before an order will be shipped.

After we have processed orders we offer two shipping options: 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping. 

Delivery times are based on the distance from our Houston warehouse.

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

Sorry, we do not take responsibility if USPS or FEDEX delays or damages of your package, as it is 100% out of our company’s control.

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